Refund & Return Policy
Refund & Return Policy
At VESHY, we want you to be completely satisfied with your purchase. If for any reason you are not happy, you have the option to return or exchange your item in accordance with EU consumer law.
1. Right of Withdrawal
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You have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.
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To exercise this right, please contact us at info@veshy.store within 14 days.
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After notifying us, you have another 14 days to return the product.
2. Return Conditions
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Items must be unworn, unwashed, and in original packaging.
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Tags and labels must still be attached.
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Returns that do not meet these conditions may not be accepted.
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For hygiene reasons, certain items such as underwear or used personal products cannot be returned.
3. Return Costs
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The cost of returning an item is the responsibility of the customer, unless the item was delivered incorrectly or defective.
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We recommend using a trackable shipping method.
4. Refunds
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Once we have received and inspected the returned item, we will process your refund.
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Refunds include the purchase price plus any original shipping costs (if applicable).
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Refunds will be issued within 14 days after receipt of the returned product, using the same payment method as your original order.
5. Exchanges
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If you would like to exchange an item for another size or color, please contact us at info@veshy.store.
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Exchanges are subject to stock availability.
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If the item is not available, we will issue a refund instead.
6. Damaged or Incorrect Items
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If you receive a defective, damaged, or incorrect item, please notify us immediately at info@veshy.store with photos of the product.
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We will arrange a replacement or full refund at no extra cost to you.
7. Contact Information
For questions about returns or exchanges, please contact us:
VESHY
Email: info@veshy.store
Registered location: Schiedam, The Netherlands
KvK: 77545656
VAT: NL002283794B33